Last Updated: 07 May 2018

 

Who We Are

Eden & Willow collect and process your personal information in accordance with this privacy policy and in compliance with the relevant data protection Regulation and laws. This policy provides you information regarding your rights and our obligations, and explains how, why and when we process your personal data.

Eden & Willow are owned and run by Ornami Imports Limited whose registered office is at Unit 4 Slough Business Centre, Stoke Gardens, Slough, United Kingdom, SL1 3TD.  We are a company registered in England and Wales under company number 10794536.  We are registered on the Information Commissioner's Office Register registration number ZA352773 and act as the data controller.

 

Information That We Collect

We collect the information that you share with us, including:

Personal Information: "Personal Information" is information that can personally identify you, such as your name, email address, telephone number and mailing address.

General Technical Information: When you visit the Site, we may collect various categories of general technical information ("General Information"). General Information includes browser information, operating system information, device information, TCP-IP address and the date, time, length of stay and specific pages accessed during your visits to the Site.

Before submitting information to this Site, please read our Terms and Conditions carefully and review this policy. By using or accessing this Site, you accept the practices described in this Privacy Policy. If you prefer that we do not collect and process information about you, please do not provide it to us and do not access the Site.

If you register to use the Service, we may collect Personal Information including your name, email address, and telephone number.

You may also register for the Service using another service, such as Facebook. If you create your account by connecting through another service, you are authorizing us to use your public information from that connected account to help complete your profile. Please remember that the manner in which the external service uses, stores, and discloses your information is governed solely by the policies of such service. We recommend that you review the terms and policies of that service, including its privacy and data gathering practices.

 

How We Use Your Personal Data

Eden & Willow take your privacy very seriously and will never disclose or sell your data without your consent, unless required to do so by law. 

We use your personal data to provide you a service and to ensure that orders are completed.

We use the technical data we gather to provide you with the most up to date application and features, or, to the extent permitted under applicable law, to advertise or promote products where you have given consent for this.

Like many website providers, we use your IP address to help diagnose problems with our server and provide a better web experience. Your IP address is used to help identify you and your shopping cart and gather General Information.


Your Rights

You have the right to request from us the following:

  • The personal data we hold about you
  • The purposes of the processing
  • The categories of personal data concerned
  • Any third parties to whom the personal data has/will be disclosed
  • How long we intend to keep your personal data
  • If we did not collect the data directly from you, information about the source

If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to rectify this as quickly as possible, unless there is a valid reason for not doing so.

You also have the right to request erasure of your personal data in accordance with the data protection laws, as well as to object to any direct marketing from us.

If we receive a request from you regarding any of the above rights, we will ask you to verify your identity before acting on the request; this is to ensure that your data is protected and kept secure.

 

Sharing, Disclosing and Third Parties

We work closely with third parties such as analytics and marketing services providers, and may receive aggregated and anonymised data relevant to your demographic from them that we use to target advertising based upon your interests.

We shall have no liability or responsibility for the privacy practices or other actions of any third-party service provider or any other third-party site or service that may be enabled within the Service.

We may provide links to third-party websites that we do not own or control. We are not responsible for the information collection practices of any website that we do not own or control. We encourage you to review and understand the privacy practices of third-party websites before providing any information to or through them.

The use of third-party websites will be at your own risk. We will not be liable for any problems arising from your use of external websites, even if they were accessed via our site.

Except as specified in the circumstances set out below, we will not sell, trade or disclose your Personal Information to third parties without your prior consent. We may, however, use, process and disclose Personal Information to:

  • Send information to customers about orders
  • Fulfil your order(s)
  • Process and collect your payments
  • Send you promotional marketing material about our services where you have consented to this
  • Produce content for our activity feed feature

We utilise the following third party processors to provide us IT and financial services:

We use Dropbox for data storage. For more information about Dropbox please read their privacy policy at https://www.dropbox.com/privacy

We use iCloud for data storage. For more information about ICloud please read their privacy policy at https://www.apple.com/uk/privacy/

We use Stripe for processing orders. For more information about Stripe please read their privacy policy at https://stripe.com/gb/privacy


Safeguarding Measures

Eden & Willow takes your privacy seriously and takes every reasonable precaution to protect and secure your personal data. We work hard to protect you and your information from unauthorised access, alteration, disclosure or destruction and use industry standard technologies to ensure the highest level of security we can achieve.  This includes SSL/TLS encryption, strong authentication and malware protection.

 

Transfers Outside the EU

Personal data in the European Union is protected by the General Data Protection Regulation (GDPR). Some other countries may not have the same standards of protection for your personal data. We utilise third parties services that may be hosted/stored outside the EU.

These services are hosted in the USA, which has an adequacy decision in place with the EU meaning the EU have determined that the USA have adequate data protection laws in place. We will continue to closely monitor the third parties that we use to ensure they have sufficient data protection standards.

 

How Long We Keep Your Data

Eden & Willow will only ever retain your personal information for as long as is necessary. If you would like to learn more about our specific retention periods, please contact us.

Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or withdraw your consent.

 

Cookie Notice

A ‘cookie’ is a small text file sent from a website and stored on the user’s computer by the user’s web browser. When you visit a site that uses cookies, a cookie is downloaded onto your computer or mobile device so that the next time you visit that site, your device will remember useful information such as preferences, visited pages or logging in options.

A "session cookie" stores temporary information that is erased when you close your web browser or turn off your computer.

A "persistent cookie" enables the Service to recognize you when you return to it and remains stored on your computer until you delete it.


Your web browser is usually set up to initially accept cookies. If you set your browser to reject cookies, the Service will not be able to recognize your account or to personalise the content that you see.

Third-party advertisers also help us display tailored content to our customers and serve advertising on our behalf. These advertisers may also utilize cookies and/or web beacons to collect General Information about your activities on the Service, to target advertising based upon your interests and to measure effectiveness of the Service.

Most web browsers allow some control to restrict or block cookies through the browser settings, however if you disable cookies you may find this affects your ability to use certain parts of our website or services. For more information about cookies visit https://www.aboutcookies.org.

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